A regional municipality had a change of leadership. The new Chief Administrative Office (CAO) wanted to focus on leadership development as one of the strategic pillars of the organization. The Manager, Learning and Development started assessing the leadership...
You work in a learning and development department in a medium to large organization. The VP, Service Delivery runs the four call centres and has approached you saying, “Team leaders need training on coaching.” The VP says the latest Employee Opinion Survey results...
Neuroscience is the study of the human brain and nervous system. Findings and insights from neuroscience can help us design training so participants are more likely to: Encode information into their long-term memory. Be able to retrieve it...
My husband has been saying for years that his memory is terrible. In his 20s he bought a book about how to improve your memory. Then he lost it! (True story) I want to talk about memory and the implications for learning design. There are three different types of...
An organization wants to change how they support new and existing employees. Currently, they have random approaches to training. Some training is provided centrally by learning and development; other training is created by the business, and still, other courses are...
A teacher verbally explains to a student the math concept of ‘borrowing’ in subtraction. He explains it several times and the student still doesn’t understand. Then the teacher draws a diagram that more explicitly represents that the ‘3’ in...
I had a glorious week at a cottage earlier in July and took a stack of books to read. One of the work-related books I read was Revolutionize Learning & Development: Performance and Innovation Strategy for the Information Age by Clark Quinn. It’s from 2014, so the...
As I talk with colleagues and clients in organizations large and small, our conversations inevitably turn to how people will work after the pandemic. Many are planning a hybrid approach, and it seems remote work and learning will be a lingering effect of the world...
I started sewing when I was about 10 years old. In high school, I learned how to read a pattern, and my mom started buying me any fabric to make myself clothing. There was a great store in Kitchener, Duthler's Textiles, and I must have gone there every week. Looking...
We had ‘Grandma Laura’ over for an outside BBQ this week. We had been waiting for the weather to warm up enough so that we could spend the entire time outside and be as safe as possible. We had a campfire after dinner, and I sat there marvelling at what joy having a...